Aishath Maakhath is an experienced IT Service Manager with expertise in project management, IT Service Management, system analysis and design, and software analysis making her a recognized leader in eGovernment projects in Maldives. With over 12 years of experience in Maldives e-government projects, she serves as the operational owner of all IT systems, ensuring effective and efficient day-to-day operations while adhering to Request, Incident, Problem and Change Management processes and procedures. Maakhath engages various stakeholders as required to meet timeframes set by severity levels. Her extensive experience in the field has equipped her with the necessary skills to manage IT operations and ensure optimal performance. Maakhath's expertise in IT Service Management has been instrumental in improving IT operations and service delivery. She has a deep understanding of ITIL best practices and uses this knowledge to optimize service delivery and increase customer satisfaction.